Frequently Asked Questions (FAQs)
1. What countries do you ship to? We offer worldwide shipping, including the UK, USA, UAE, KSA, Canada, France, Italy, Germany, and many more. Check our shipping policy for detailed information on specific countries.
2. How long will my order take to arrive? Delivery times vary based on your location. In the UK and USA, you can expect your order to arrive within 5-7 business days. For other international locations, shipping times may vary. For more precise delivery estimates, please refer to our shipping policy.
3. What shipping options are available? We provide a range of shipping options, including standard and express delivery. You can choose your preferred shipping method at checkout. Note that delivery times and costs may vary depending on the shipping option selected and your location.
4. Can I track my order? Yes, once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your shipment online and stay updated on its status.
5. What is your return and exchange policy? We offer a hassle-free return and exchange policy. If you’re not completely satisfied with your purchase, you can return or exchange items within 7 days of receipt. Please ensure items are returned in their original condition and packaging. For more details, visit our returns policy page.
6. Do you offer international returns? Yes, we accept international returns. Please follow the instructions on our returns policy page for international returns and ensure that all return items are shipped back within 7 days of receipt.
7. How can I contact customer service? For any inquiries or assistance, you can reach our customer service team via email at support@acecart.co.uk or through our contact form on the website. Our team is available to help with any questions or concerns you may have.
8. What payment methods do you accept? We accept a variety of payment methods, including major credit and debit cards, PayPal, and other secure payment options. All transactions are processed through a secure payment gateway.
9. Are your prices inclusive of VAT? Prices displayed on our website are inclusive of VAT for UK customers. For international orders, VAT or other local taxes may apply and will be calculated at checkout.
10. How can I stay updated on new arrivals and promotions? Subscribe to our newsletter to receive the latest updates on new arrivals, special offers, and exclusive promotions. You can sign up on our homepage or during checkout.
