Refund Policy
At Ace Cart, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund policy below.
**1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- Return Request: You must request a return within 7 days of receiving your order.
- Condition: Items must be returned in their original condition, including all tags, packaging, and accessories. Items should be unworn, unwashed, and free from any signs of use.
- Proof of Purchase: A valid receipt or proof of purchase is required to process the refund.
- Sale items are not returnable or refundable.
**2. Non-Refundable Items
Certain items are not eligible for a refund, including but not limited to:
- Personalized or custom-made items
- Sale or clearance items
- Gift cards
**3. Return Process
To return an item:
- Contact Us: Reach out to our customer service team at support@acecart.co.uk to initiate the return process. Provide your order number and reason for the return.
- Return Authorization: We will provide you with a return authorization and instructions on how to send your item back.
- Ship the Item: Return the item using the provided shipping instructions. Please note that you are responsible for the return shipping costs unless the return is due to an error on our part.
**4. Refund Processing
Once we receive your returned item and confirm its condition, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow up to 7-10 business days for the refund to be reflected in your account, depending on your payment provider.
**5. Exchanges
If you wish to exchange an item, please follow the return process outlined above and place a new order for the item you wish to receive. We do not process direct exchanges, but we will refund your original purchase once the returned item is received and inspected.
**6. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will provide instructions on how to return the item and arrange for a replacement or full refund, including any return shipping costs.
**7. Customer Service
For any questions or assistance regarding our refund policy, please contact us at support@acecart.co.uk. Our team is here to help and ensure you have a smooth and satisfactory shopping experience.
