Return and Exchange Policy - 7 Days
At Ace Cart, we want you to be fully satisfied with your purchase. If you’re not completely happy with your order, our 7-day return and exchange policy allows you to return or exchange items under the following conditions:
**1. Eligibility for Returns and Exchanges
To be eligible for a return or exchange, the following criteria must be met:
- Return Request: You must request a return or exchange within 7 days of receiving your order.
- Condition: Items must be returned in their original condition, including all tags, packaging, and accessories. Products should be unworn, unwashed, and free from any signs of use.
- Proof of Purchase: A valid receipt or proof of purchase is required to process the return or exchange.
- Sale Items are not returnable or refundable.
**2. Non-Returnable Items
The following items are not eligible for returns or exchanges:
- Personalized or custom-made items
- Sale or clearance items
- Gift cards
**3. Return Process
To initiate a return or exchange:
- Contact Us: Reach out to our customer service team at support@acecart.co.uk within 7 days of receiving your order. Provide your order number and reason for the return or exchange.
- Return Authorization: We will provide you with a return authorization and instructions on how to return your item.
- Ship the Item: Return the item using the provided shipping instructions. Please note that you are responsible for the return shipping costs unless the return is due to an error on our part.
**4. Refunds
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.
**5. Exchanges
If you wish to exchange an item:
- Return the Original Item: Follow the return process to send the original item back.
- Place a New Order: Once the original item is returned and processed, place a new order for the item you wish to receive. We do not process direct exchanges but will refund your original purchase once the returned item is received.
**6. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will provide instructions on how to return the item and arrange for a replacement or full refund, including any return shipping costs.
**7. Customer Service
For any questions or assistance regarding our return and exchange policy, please contact us at support@acecart.co.uk. Our team is here to ensure you have a smooth and satisfactory shopping experience.
